Refund Policy
Last updated: 4 August 2026
We sell two things. They are handled by two different companies, so they have two different refund routes. Please use the one that matches what you bought.
1. The Mirror readings pass
Full refund within 14 days if you have used no more than three of your thirty readings.
That is the whole policy. Everything below simply explains it.
What you bought
A readings pass gives you 30 readings on the Mirror, valid for 90 days, up to 5 a day. It is a digital product and it is available the moment you pay.
How to ask
Write to hello@elliottsaxby.com from the email address you bought with. We aim to reply within five working days. If a refund is due it goes back to the card you paid with.
The detail
If you have used no more than three of your thirty readings, and it is within 14 days of purchase, we refund you in full. No reason needed.
If you have used more than three readings, the product has been delivered and we do not refund. We can see how many readings remain on your pass, so you do not have to prove anything.
If you are a consumer in the EU or the UK you normally have 14 days to change your mind about a digital purchase. Because the readings are available the moment you pay, we ask you to waive that right at checkout by ticking the box. If you do not tick it, we cannot give you immediate access. The policy above is what we offer instead, and on the first three readings it comes to the same thing.
If you ticked either of the automatic recharge boxes, you can cancel at any time using the link in your emails, and you keep the readings you have already paid for until they expire. We send a reminder three days before any charge.
Payments are handled by Paddle, which acts as the merchant of record. Paddle may also consider refunds under its own buyer protection policy.
2. The Inner Marriage online training
The training is not refunded through this website.
It is hosted, sold and paid for through Teachable, and refunds are handled under Teachable's policy, not ours.
Courses bought through Teachable normally carry a 14 day full refund from the date of purchase.
Teachable does not process refunds itself. You request one by writing to us directly, and we issue it:
Please allow at least three working days for a reply.
Teachable's own guidance for students is here: https://support.teachable.com/en/articles/11682432-student-guide-request-a-refund
A note on pre-sale purchases
During the pre-sale you are buying a training that is still being written, at half the eventual price. The 14 days runs from the date you buy, not from the date the last module is published. We say this plainly so that nobody is surprised by it later.
3. The book
We do not sell the book. Refunds are handled by the shop you bought it from.
Contact
Elliott Saxby, Route de la Jorette 55, 1899 Torgon, Switzerland